The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

BSFHC is seeking a Population Outreach Coordinator to focus on outreaching to patients to administer a Health Risk Assessment (HRA) and subsequently responding to identified needs, data entry of assessments, maintenance of tracking process and reports, and implementation of treatment plans by linking member to appropriate clinical and social services. This position will support outreach efforts to both patients and providers to assist with connecting patients to clinical and enabling services.

In this multi-faceted role, they will work with internal and external parties at all levels - representing BSFHC in the most positive light. They should be well-presented with strong oral, written, computer and organizational skills, as well as possess the understanding of an "outstanding patient experience."

Duties and Responsibilities include but not limited to:

• Maintain ongoing tracking and appropriate documentation on referrals on databased to promote team awareness and ensure patient safety.
• Maintain accurate and complete documentation of required information in compliance with risk management and regulatory requirements.
• Assist member with basic benefit information.
• Assist patients with appointments for specialists, educational classes, and transportation.
• Perform data entry of medical information; maintain tracking process and reports.
• Assist Quality Management personnel to coordinate patients’ appointments, equipment, social services, and home health needs.
• Performs outreach to patients and patients to support completion of quality measures
• Performs outreach to additional parties such as pharmacies, doctors’ offices, labs, etc.
• Documents all actions taken regarding contact related to member
• Performs documentation reconciliation to support care and quality initiative.
• Informs patients of insurer member rewards and incentive programs available to them, during outreach.
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Qualifications:

• 2-3 years of experience working with patients and/or patients in a similar role
• High school diploma or GED required (or working towards completion of same)
• One or more years of experience in the medical field. Managed Care Experience a plus.
• Strong customer service skills to coordinate service delivery including attention to patients/caregivers, sensitivity to concerns, proactive identification and rapid resolution of issues to promote positive outcomes for patients.
• Bilingual candidates who are fluent in Spanish, Haitian Creole or French are strongly preferred.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Hourly rate:  $20 - 21

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER