The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn for over 40 years. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

SUMMARY:
 

The Chief Operating Officer (COO) is a Cross-Enterprise Leader that provides leadership and strategic direction for operating units at BSFHC, including Operational Improvement, Network Management, Provider Operations, and Sales & Marketing. The COO will partner with BSFHC’s President and executive leaders, directors and managers to develop strategies that shape BSFHC’s overall direction, achieve the organization’s performance goals, and deliver outstanding value for BSFHC’s customers.

The COO is a leader and innovator of new ideas, ventures and progressive initiatives and will consider the best interests and strategic direction of the entire organization when evaluating department decisions. Enterprise leaders will use their influence to work collaboratively across the organization to initiate and maintain relationships and resolve conflicts. Enterprise leaders will be comfortable dealing with ambiguity, uncertainty, complexity and time pressures, while leveraging these relationships.
Duties and Responsibilities include but not limited to:

• Accept delegated areas of administration.  Responsible for efficient practices and maximize productivity in all areas as defined by the CEO. 
• Provides operational oversight and creates mechanisms to monitor infrastructure, processes and standards to achieve desired outcomes as part of corporate business plan and strategic initiatives.
• Collaborates with Leadership to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools.
• Develops, implements and manages the operations budget ensuring effective stewardship of resources, and achievement of Strategic Operating Plan (SOP) goals and annual corporate goals.
• Sets vision and leads operational departments by directing and coordinating activities consistent with established goals, compliance and quality requirements, objectives and policies and procedures.
• Develops short and long term strategies and tactics to assure operational and programmatic excellence, management and control.
• Develops and implements strategies to deliver superior Customer Service, Enrollment and Claims Administration to members and providers.
• Initiates, implements and monitors improvement activities aimed at reducing costs, increasing accuracy and efficiency and both internal and external customer satisfaction in each operational area.
• Analyze systems and procedures and recommend changes to improve workflow and efficiency.
• Prepare assigned areas for Joint Commission, DOH and HRSA Surveys
• Responsible for Emergency Preparedness, Fire Drills and PCEPN
• Interpret clinic policies, objectives and operational procedures to department heads.
• Resolve problems relating to utilization of facilities, equipment and supplies.
• Represent the Center at public and professional meetings and conferences as requested.
• Responsible for MIS system personnel and equipment placements
• Maintain professional affiliations and enhance professional development to keep pace with the trends in health care administration.
• Assist the Chief Executive Officer with planning, directing and coordinating facility activities to ensure full patient care based on clinic policies.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelors Degree required
• Masters, MBA, MPH or related post-graduate degree preferred
• Three years experience in health administration including two years experience in a clinic environment.
• 10+ years of senior management experience, with a minimum of 5 years leading one or more of the following functions: Customer Service, Claims, Enrollment, Operational Improvement, Value-Based Contracting, or Sales & Marketing
• 10+ years of experience in a managed care/health care environment or a related government program
• Demonstrated experience successfully planning, organizing, managing and implementing Executive level projects

Related Skills/Experience and requirements:

• Experience with government programs and their regulations, guidelines, and standards
• Exceptional executive leadership, strategic and day-to-day project and task management
• Demonstrated abilities in: Inductive Reasoning, Data Analytics, Employee Engagement, Conflict Resolution, Marketing Management and Provider Relationships
• Strong organizational and project management skills
• Excellent judgment and creative problem solving skills
• Solid understanding of physician practice operations including charge capture and clinical documentation;
• Outstanding listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff;
• Time management skills and attention to detail;

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Salary: 100k and based on experience

 BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER